AXA Mansard improves online experience with its new chatbot, Nikki.
AXA Mansard improves online experience with its new chatbot, Nikki.
AXA Mansard Insurance Plc has announced the launch of its new “chatbot” called ‘Nikki’ is to provide a better, faster, and convenient transactional experience for its online customers.
The introduction, Nikki on the website, www.axamansard.com is aimed at providing interactive robot assistance to customers whenever they require any services through the website, customers do not have to wait in line to be attended to by human agents, even though they are at liberty to, should speaking with an agent be their preferred option.
Speaking on the new development, Chief Client Officer, AXA Mansard, Mrs. Rashidat Adebisi said, they are committed to improving customer’s experience and making it easier for them to transact seamlessly.
However, with the new offering, customers are able to complete tasks in a moment looking for products and prices to assessing the different packages and offerings, whilst also enjoying interactive robot advice.”
Nikki will provide customers with 24/7 access to advice on their insurance investment and health needs.
Adebisi added that the new offering will guide customers on how to investing funds, renewing insurance policies with making claims on an insurance policy, others.
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